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Terms of Service

Last updated: January 2025

1. Introduction

Welcome to HN3 Foods. These Terms of Service ("Terms") govern your use of our website at hn3foods.com and our mobile applications (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.

2. Accounts

When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of the Terms.

You are responsible for safeguarding the password and for all activities that occur under your account. You must notify us immediately upon becoming aware of any breach of security or unauthorized use.

3. Orders and Payments

All orders are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information.

Payment must be received prior to dispatch of goods. We accept major credit and debit cards. All prices are in GBP and include VAT where applicable.

4. Delivery

We aim to deliver your order within the estimated timeframe provided at checkout. Delivery times are estimates only and are not guaranteed.

Risk of loss and title for items purchased pass to you upon delivery. You are responsible for inspecting goods upon delivery and reporting any damage or discrepancies within 24 hours.

5. Returns and Refunds

Due to the perishable nature of food products, we cannot accept returns on food items unless they are damaged, defective, or incorrect.

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with photos of the issue. We will arrange a replacement or refund as appropriate.

6. Intellectual Property

The Service and its original content, features, and functionality are owned byHN3 Foods and are protected by international copyright, trademark, and other intellectual property laws.

7. Limitation of Liability

In no event shall HN3 Foods, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about these Terms, please contact us at support@hn3foods.com