Returns & Refunds
Our policy and process for returns and refunds
Important Notice
Due to the perishable nature of food products, we cannot accept returns on food items unless they are damaged, defective, or incorrect. Please inspect your delivery within 24 hours and report any issues promptly.
Eligible for Refund/Replacement
Damaged Items
Product arrived damaged or broken
Wrong Items
Received different product than ordered
Missing Items
Items missing from your order
Quality Issues
Product quality not as expected
Not Eligible for Refund
- Change of mind after delivery
- Items reported more than 24 hours after delivery
- Products that have been opened or used (unless defective)
- Frozen items that were not stored properly after delivery
- Issues caused by incorrect storage or handling by customer
How to Request a Refund
Document the Issue
Take clear photos of the damaged/incorrect items and keep the packaging
Contact Us
Email us within 24 hours of delivery with your order number and photos
Review Process
Our team will review your request within 24-48 hours
Resolution
We'll issue a refund or send replacement items as appropriate
Refund Timeline
| Stage | Timeframe |
|---|---|
| Review of your request | 24-48 hours |
| Refund processed (if approved) | 3-5 business days |
| Funds appear in your account | 5-7 business days |
* Actual timing may vary depending on your bank or payment provider
Prefer a Replacement?
Instead of a refund, you can opt for a replacement of the affected items. Replacement items will be included in your next delivery or shipped separately if urgent.
Just let us know your preference when reporting the issue.
Need to Report an Issue?
Contact us within 24 hours of delivery with your order number and photos.