Privacy Policy

1. Introduction

At HN3 Foods, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Account credentials (username, password)
• Payment information (processed securely through Stripe)
• Order history and preferences
• Communications with us (customer support inquiries)

We automatically collect certain information, including:

• Device and browser information
• IP address and location data
• Usage data and browsing patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and delivery updates
• Provide customer support
• Personalize your shopping experience
• Send promotional communications (with your consent)
• Improve our services and develop new features
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service providers (payment processors, delivery partners)
• Analytics providers (to improve our services)
• Legal authorities (when required by law)
• Business partners (with your consent)

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed securely through Stripe and we never store your full card details.

6. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser. Essential cookies are required for the website to function properly.

7. Your Rights

Under GDPR and UK data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us at support@hn3foods.com

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order history is retained for 7 years for tax and legal compliance.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at support@hn3foods.com